The elevator woes continue…

From:	Jane Ashwood (ENTERPRISE)
Date:	July 29, 2018, 8:37 pm
Subject:	Freight Elevator Update

Hi –

The elevator company was out today and are saying they need a part and will be back tomorrow to complete the repair. We do have a move out beginning at 9 am so we will be adjusting things so that this move out can be completed. We will try and keep any interruptions to you to a minimum so please bear with us. Thank you in advance for your continued patience.

Best,
Jane.

Jane helpfully provides novella-length reading material today to help pass the time while you wait for the elevator to arrive.

Updates and Information

Good Afternoon!

I hope everyone is enjoying their summer thus far! Just writing to provide everyone with some info and updates….

Elevators – I know you have had a rough few days during the past 2 weeks with elevator issues. The situation that occurred 2 weeks ago involving the loss of power to all the elevators on two occasions was due to the elevator room located on the roof overheating which in turn tripped the breakers to turn off the power. The HVAC units in the elevator room are no longer providing the cooling we need so we have approved an expense of $13K to install a new HVAC unit. This unit will be larger than what was in there before. I understand that the elevator went down last week as well while I was away on vacation. I have been told that a controller went bad and was replaced fairly quickly.

Please be advised the we will be working on the elevators tomorrow between 10:30 am – 12:30 pm. We will have to take them down intermittently during this time however we are anticipating a quick turnaround and not being down for any extended period of time.

I do understand everyone’s frustration with the elevators. We are working closely with the elevator company to ensure a more consistent service for you. It is very difficult to predict when a part will fail however we are doing our best to ensure any needed repairs are completed quickly. I have also heard from two residents that they experienced a “jump” in one elevator. The elevator company has told us that they are going to replace the rollers which is causing this situation. This is not creating any type of dangerous conditions.

Concierge – I am happy to announce that we have a new concierge company starting at The Morgan at 7:00 am on Wednesday of next week. Grace will remain with us and will be working for the new company. I have used this company at our Washington DC property and they are doing a fantastic job for us there. This company is more nationally known and is a very reputable organization. I am hopeful that this change will alleviate some of the package issues some of you have experienced.

Temperature in Hallways – I am sure many of you are feeling that the temperatures in the hallways are warm. Our vendor has discovered that 2 of the 8 compressors in the cooling units need to be replaced. We are currently waiting for them to provide us with a quote so that we can move forward with this repair.

Items in the Hallways – please remember that we do not permit anything to be left or stored in our hallways. This includes door mats, shoes, umbrellas, strollers, water bottles, bikes, etc. This is not only a policy we have in place it is also mandated by the fire department as cluttering our hallways is a fire hazard.

Window Cleaning – we have secured 3 price quotes for the window cleaning and we are getting ready to move forward with that project. Due to the large expense I am required to obtain 3 quotes. We will be alerting everyone once the window cleaning is scheduled.

The Pool – I know that we have had some concerns over residents not abiding by our pool rules. We are paying a pool company to provide us lifeguards and part of the job of these lifeguards is to ensure the pool rules are followed. If this is not happening please send me an email and we will address it with the management at the pool company. And please remember the rules which state: All guests must be accompanied by a lease holding resident over the age of 16 at all times while using any amenities in the community.

Barbeque Grills – there are three grills in which the ignitor is no longer working properly. Alex has done an extensive search for replacement ignitors and it has become evident that they are obsolete and are not being manufactured any longer. We are working on other alternatives including replacing all of the grills. We will keep you posted as things progress.

Fitness Center Equipment – I have been told that there are 2 pieces of equipment missing from the fitness center. The rope pull and short bar attachments were not removed by us so it seems someone else took them for whatever reason. I am in touch with the vendor who maintains the equipment and am working on getting these items replaced. If there are any other items missing please email me so that I can ensure those items are also ordered.

Fitness Center – I know that we were having some issues with the temps in the fitness center – we did have this repaired so if you are still experiencing any problems please let me know. And please remember the rules which state: All guests must be accompanied by a lease holding resident over the age of 16 at all times while using any amenities in the community. The equipment is not to be used as a toy or something to climb on or play on.

Internet and Television Service – this morning I signed contracts with Comcast to have all of these services transferred from Verizon to Comcast. This will improve several areas throughout the community including the continual 3 channel loop on the fitness center television, the spotty internet service and the continual loss of service on several other televisions. I will let you know once I have a date of when this transition will occur.

8th Floor Outdoor TV – I have received the 3 quotes for the television replacement and will be placing the order today. I will let you know once I have a date for the install.

Awnings – we are in the process of ordering new awnings for the 8th floor amenity deck. I am waiting for fabric samples so that I can finalize that decision and get this moving along.

Property Manager – I am cautiously optimistic that I may have found the new Property Manager for The Morgan. Of course, this could change and I could remain on the search but I am hoping we move forward with this person. I will keep you posted!

Upcoming City Work – we were informed yesterday that the city is replacing the sewer line along Morgan Street starting at Grove Street. They are anticipating the work in front of our building to begin on 8/1/18 and continue through the entire month of August. These are estimated dates provided to us by the company hired to complete this work. They have assured me that the parking garage and loading dock will be accessible as well as entry to our building and leasing office. Traffic patterns will be adjusted however and will be directed by the police. The informational flyer they provided to us will be sent to you under separate cover and posted in the building.

Resident Events – some events are being planned and will be communicated shortly. I am sorry that I have not been doing a great job at this – I am trying to do my best for the time I spend here at The Morgan as well as talking care of the other 5 properties I am responsible for. I promise that once a new manager starts everything will be better for you!

Well – I think I have given you information overload today so I will stop talking! I will continue to spend two days per week here at The Morgan and will continue to update you as things progress.

Have a wonderful rest of your day!

Best,
Jane.

Isn’t it nice how Absentee Jane keeps quoting prices for fixing things?  Are we supposed to feel bad for Toll Brothers paying to maintain the crumbling infrastructure of this building?  The rent in The Morgan is anywhere between 3k to 5k+ per month but 13k to install a HVAC unit to keep the elevators functional is such a burden?

Here is a suggestion from the residents:  Don’t prop up the failing elevator infrastructure with bargain basement residential PTAC units.  Properly maintained elevators don’t start failing after 3 years of service.