The Morgan At Provost Square – Building Cleaning

From: Jane Ashwood (ENTERPRISE)
Date: August 8, 2018, 8:32 am
Subject: Building Cleaning

Good Morning –

I understand that there have been some situations in which trash rooms were not cleaned as well as other areas. We were in the process of changing cleaning companies when the current company decided to stop taking care of the building days prior to the agreed upon end date. The new cleaning company is in effect and are taking care of these areas that were neglected. If there are any areas you feel need attention please let us know.

Thank you.

Best,
Jane.

Resident Report: Elevator Outage

Currently PE4 and PE2 are out of service with Otis on site working to fix them.  Only one elevator is servicing floors above 12 and wait times are approaching 10 minutes.  No communication from the building on this one.  When asked about what the problem is, building maintenance blamed the vendor and says they will be getting a new vendor to service the elevators in the next two weeks.  Management (Bill and Jane) are missing and no one else from management is on site today.  So… the usual excuses.

The Morgan At Provost Square – refuge chute cleaning

From: Grace Acosta (Frontdesk)
Date: August 1, 2018, 11:25 am
Subject: refuge chute cleaning

Good afternoon to all!
This Saturday August 4th between 8am-4pm you are not able to put anything down thee refuge chute. It is going to be cleaned and it needs to stay free of debris.
Thank you for your cooperation and sorry for any inconvenience.

Regards,
Grace

Now even our trash will have to take the stairs.

The Morgan At Provost Square – Freight Elevator

From: Jane Ashwood (ENTERPRISE)
Date: July 29, 2018, 11:31 am
Subject: Freight Elevator

Good Morning –

Friday evening we took the freight elevator down as maintenance did not like a noise they were hearing. Our elevator company was called out to inspect and make any necessary repairs. After they left the elevator broke down. Maintenance has called out the elevator company again and are waiting for them to arrive. We are working to get a new elevator company contracted as the one we have currently continues to fail in making more permanent repairs. I will keep you posted as things progress today.

Thank you.
Jane.

Absentee Jane is using the term “Freight elevator” loosely here.  Of the three passenger elevators that go above floor 12, one has padding semi-permanently hanging on the walls.  There is no true freight elevator in the building.  This also means that on move days (pretty much every week day), only two elevators serve floors 12 through PH because they put the “freight” elevator in service mode.  Read more on our elevator page.  Residents can look forward to another week of 20 minute waits and full elevators.

The Morgan At Provost Square – Elevator Fixture

 

From: Grace Acosta (Frontdesk)
Date: July 17, 2018, 1:27 pm
Subject: Elevator Fixture

Hello Everyone, I’m writing to you all this email which is pertaining to thee elevators that will be down on Thursday 7/19 from 10:30 a.m until 11:30 a.m. Sorry for any inconvenience, we’re fixing the problem that has been reoccurring with the elevators. Again I apologize for any inconvenience that this has caused. We will be fixing this matter on Thursday. Thank you! Best Regards, Grace