From: B A (Manager) Date: May 24, 2019, 9:53 am Subject: Memorial Day Office Hour Changes
Dear Valued Residents of The Morgan,
In observance of Memorial Day, our office will close today at 3 PM and will be closed on Monday, May 27th. We will reopen on Tuesday, May 28th at 10:00am.
If you are experiencing a maintenance emergency, please contact our concierge team.
Have a happy and safe Memorial Day.
Do the elevators count as a maintenance emergency?
From: B A (Manager) Date: May 20, 2019, 12:47 pm Subject: Pool Pass!
Dear Valued Residents of The Morgan,
We are very excited to announce that the pool will be open this Saturday, May 25th. To use the pool, each lease holders need to sign off on the pool rules and pick up a pool pass from the office. We will have a guard checking for pool passes.
Our office is open from 10 AM – 6 PM on Monday – Friday, 10 AM – 5 PM on Saturday and 11 AM – 5 PM on Sunday. Please come see us to pick up your pool passes!
Your pool pass will allow you and two guests per apartment home to enjoy the pool during pool hours. The pool will be open Monday – Thursday from 10 AM – 8 PM and Friday – Sunday from 10 AM – 10 PM..Thank you and have a great week!
Wow, B— Baggins has emerged from her hobbit hole to open the pool! It’s a good sign that we will actually get pool passes, maybe we won’t have to deal with people shooting music videos in the pool this year.
From: Zarmina Nazari (Assistant Manager) Date: April 29, 2019, 4:57 pm Subject: HIIT Class with Wildly Fit
Dear Valued Residents,
Kick off National Fitness Day with a fun and intense HIIT fitness class on May 4th from 9 A.M -10 A.M. The class will be hosted by Wildly Fit on the 8th floor deck. Please reserve your spot here: [redacted].
Best –
The Morgan Team
The resident events are nice and all, but the elevators have been in a shambles all spring and communications to residents have been terrible. And this isn’t a resident event so much as a marketing partnership. Not a good look Toll Brothers. FIX THE ELEVATORS!
From: Gigi Valderrama (Leasing) Date: April 29, 2019, 1:46 pm Subject: Taco Tuesday
Hello Residents of The Morgan,
We are so excited for Taco Tuesday! Who’s ready???? Please join us tomorrow evening in the Living Room on the 8th floor between 6-8pm. Looking forward to another great resident event turn out!
The Morgan Team
From: Valentin Bujor (Leasing) Date: April 20, 2019, 10:49 pm Subject: Holiday Closing
Please note the Management office will be closed tomorrow April 21th 2019.
As always, the front desk concierge will be available to assist in our absence and can be reached at 201-433-7095.Have a wonderful weekend!
From: Z N (Assistant Manager) Date: April 18, 2019, 9:13 am Subject: Elevator Down
Dear Valued Residents of The Morgan,
Unfortunately elevator PE 3 is down at this moment and the team and I have been working on getting the elevator up and working as soon as possible. If you have any questions, please do not hesitate to reach out directly at 201.433.7000.
Thank you,
The Morgan Team
B must be busy working on more partnerships to upsell residents on maid services and wine again.
From: Valentin Bujor (Leasing) Date: April 17, 2019, 1:38 pm Subject: Macaroons & Bubbles from EcoPure
Dear Valued Residents of The Morgan,
Please join EcoPure at the lobby this evening from 6.00 PM – 8 PM for a Soiree of Macaroons & Bubbles. They will be offering special discounts for Morgan Residents regarding cleaning services.
*The Morgan-Exclusive Introductory Discounts
50% off 2nd cleaning for weekly plan
25% off 2nd cleaning for bi-weekly plan
15% off 2nd cleaning for monthly plan
**All discounts are subject to reversal if plans are canceled within 90 days
EcoPure’s proprietary method is custom-tailored to meet your personal penchants and aspirations of healthy, clean, and luxurious living. The concept is reminiscent of luxury resort living where housekeeping is at your fingertips. You may choose to have your space pampered on weekly, bi weekly, monthly, or ad-hoc basis.
Please visit www.EcoPureHomeCleaning.com to book online and take advantage of UP to 50% off* your 2nd home cleaning appointment, if you book on or before April 21st, 2019.When you book, EcoPure’s Client Happiness Manager will arrange for a short “Welcome Meeting” over the phone to go over your specific needs to tailor services just for you.
We hope you take advantage of this new hospitality service offered at the Morgan.
Kind Regards,
The Morgan Management
Toll Brothers – what’s your cut on this?
We haven’t done one of these for a while. So how have things been now that we have had a property manager on the job for 6 months? Going from best to worst:
The building is undeniably operating better now that B— has taken over from her absentee predecessor. Lingering maintenance items in places like the gym have been taken care of and there is an overall sense of operational focus that was lacking before. Resident events are more frequent.
The front desk has drastically improved since the disastrous switch to the new company. There is still way too much turnover, but we no longer feel the need to play Benny Hill music while they go into the back and frantically search for lost packages. They still lose packages sometimes though.
We desperately wanted to give the elevators the “most improved” award, but then February and March arrived. We are not sure if Q4 was a superhuman effort to keep them working through the holidays, or if Toll Brothers just totally gave up on maintenance until they broke spectacularly in February, but we have regressed back into the mode of constant problems.
Communication from B— is generally terrible. You’re way more likely to get an email with a discount on a hair blowout than one with useful information about the building. Jane, for all her faults, at least tried to explain what was going on. B—, not so much. We are willing to settle for quiet competence, but the honeymoon is over and the jury is still out on this one.