All elevators are down this morning with the fire department onsite responding to an alarm triggered by an unknown problem in the building’s infrastructure.  One of the firefighters on scene reported that “[The Morgan] is the worst building downtown right now” and that he had to climb all 38 stories three times in the past week to check in on a pregnant tenant on the penthouse level due to the recent string of elevator outages and fire alarms triggered by failed equipment.

From:	Jane Ashwood (ENTERPRISE)
Date:	July 6, 2018, 5:19 pm
Subject:	Next Week

Happy Friday! Please be aware that I am on vacation next week and will not have access to Active Building so will not be able to respond if you send me a message. If there is something you would like me to respond to when I get back please email me at [email protected]. Thank you. Best, Jane

See Jane run (away from this mess of a building).

All elevators are out again, despite management claims to have fixed them (of course).  The fire department is on site and the lobby is filled with angry residents.  Those who brave the stairs are confronted with 100 degree temperatures because the air conditioning isn’t working in the stairwells.  JCFD is pissed because they have to walk up 38 flights to check on elderly and pregnant residents.  This is a massive safety hazard.

Don’t worry though, management is on top of things.  Jane sent out an assistant to hand out Cokes to the stranded residents, but she doesn’t dare show her face in the lobby because people are irate.

From:	Jane Ashwood (ENTERPRISE)
Date:	July 5, 2018, 11:04 pm
Subject:	Elevator Update

---

Hi All The elevators are operating. The high temperatures today caused the breakers to trip in the elevator room located on the roof (the one short elevator room is separate and on a lower floor inside the building which is why it remained operational). Despite us having air conditioning and venting in the elevator room it still got too hot. We are going to add another AC unit in the room to prevent this from happening again. I do apologize for this and I completely understand why some of you are upset and angry. We have completed several expensive repairs to our elevators and they have been operating at a much better level than before however, these are machines and they will break down. I am working towards making things better here for you at The Morgan and I hope you have seen some improvements. Please believe me when I say that I take this very seriously and will keep doing whatever I can to make improvements. Thank you. Best, Jane.

From:	Jane Ashwood (ENTERPRISE)
Date:	July 5, 2018, 9:29 pm
Subject:	Elevators

---

Hi All There was a power outage that affected us only the elevators. Currently the only elevator working is the one that goes to floor 12. We are on site working on this and the elevator company has been called out. I will keep you posted as things progress. I am so sorry this happened. Thank you, Jane.

All elevators went down this evening, just before dusk and the fireworks shows were scheduled.  Residents and guests had to use the stairs for at least an hour until they were brought back online.  Management blamed hot weather in the rooftop elevator control room for the outage.

From:	Jane Ashwood (ENTERPRISE)
Date:	July 3, 2018, 2:41 pm
Subject:	Pool

---

Good Afternoon – We hope everyone is excited for the 4th of July Holiday! And yes, the pool has re-opened! We are expecting that many of our residents will be using the pool tomorrow and into the weekend. We are asking that everyone be respectful of their neighbors and follow the pool rules which are attached for your convenience. We want to ensure that everyone is able to enjoy the pool and all of our amenities. If there is a lifeguard at your pool please consider them to be an extension of our team and that part of their job is to ensure that the pool area is maintained and that the rules are followed. Wishing everyone a safe and happy 4th of July! Best, Jane.

From:	Jane Ashwood (ENTERPRISE)
Date:	July 2, 2018, 6:30 pm
Subject:	The Pool

---

I understand that there was another incident in the pool today which has caused it to shut down. It should be open again tomorrow. I am working towards a resolution on this. I understand people are upset and I am aware that this is an issue. I am unable to respond to the messages and emails I have been receiving regarding this situation so please understand that I am working on it and will communicate when I have something to report. Thank you. Jane.

From:	Jane Ashwood (ENTERPRISE)
Date:	July 2, 2018, 10:55 am
Subject:	POOL UPDATE

---

Good Morning – The pool will be re-opening today at 11:00 am. Again, I do apologize that we had to close the pool yesterday and appreciate everyone’s patience and understanding. Have a wonderful rest of your day and a sparkling 4th of July holiday! I hope everyone is doing something fun! Best, Jane.

From:	Jane Ashwood (ENTERPRISE)
Date:	July 2, 2018, 9:03 am
Subject:	July Rent

---

Good Morning! Just an FYI that July rent has billed. Please stay safe during this heat wave. Thanks, Jane.