From:	B A (Manager)
Date:	February 28, 2019, 9:14 pm
Subject:	Elevator Maintenance 3/1/19

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Dear Valued Residents of The Morgan,
I have just been informed that the 2 elevators going from the 1st to PH1 floors will be down from 10:30 AM for maintenance. We apologize for this inconvenience and will work hard to put the elevators back in service as soon as possible. If you are on floors 2-12 please only use the designated elevator to help alleviate wait times for your neighbors.

Thank you for your patience and understanding,
B A

Oh please, stop making excuses.  No one finds out at 9pm that double elevator maintenance is scheduled the following day.  We all know Toll Brothers didn’t spring for the 24/7 support plan from Otis; non-emergency maintenance is scheduled well in advance.

B—, how about we give you a menu of choices and you point to the one that accurately describes what’s happening here:

• The maintenance from two weeks ago was incomplete or rescheduled and you forgot to tell us about it (poor communication)
• Whomever schedules elevator maintenance didn’t communicate to the property manager (incompetence/bad management)
• The elevators are on the brink of failure or have already failed, and this is emergency maintenance (lack of candor)

You might have to use multiple fingers.