From:	B A (Manager)
Date:	February 13, 2019, 4:31 pm
Subject:	Elevator Maintenance

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Good Evening Valued Residents of The Morgan,
Tomorrow, February 14, 2019 we will begin elevator maintenance. Expect one elevator to be down starting at 10:30 AM – 4:30 PM. There will be no scheduled moves during this time and we will not be shutting down elevators for deliveries. We ask that if you are on floors 1-12 you use P1 elevator to alleviate the waiting time from your neighbors on the floors above. Elevator maintenance may continue into next week and we will make sure to keep you all informed regarding down elevators.
I appreciate your understanding as we try to make the elevators easier for us all.
Thank you,
The Morgan Team

A few good things here:

• B— actually communicated this in advance (barely)
• Commitment not to shut down multiple elevators at the same time
• Limiting maintenance to lower traffic hours (avoiding the morning and evening rush)
• Toll Brothers is actually doing maintenance on the elevators for a change

The elevator situation definitely improved in the fall after B— came on board, but multiple failures the past few weeks have residents wondering if the honeymoon period is over.  Let’s hope this maintenance leads to actual improved reliability.