From:	B A (Manager)
Date:	February 7, 2019, 11:00 am
Subject:	Elevator down

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Dear Valued Residents of The Morgan,

Unfortunately elevator PE 4 is down at this moment and the team and I have been working on getting the elevator up and working as soon as possible. Otis should be here shortly to work on repairing the elevator. Meanwhile, the service elevator is being used for a move-in from 9am-12pm and it will be available for use after 12pm. We kindly ask residents on floors 2-12 to use their elevator. If you have any questions, please do not hesitate to reach out to me directly at 201.433.7000 or email me at [email protected].

Thank you,
B A
Property Manager

Well… PE4 is the “service elevator”, so this basically means PE3 is now out of service and residents of floors 14 through PH get one elevator for the day.  Lovely.

Toll Brothers really designed themselves into a corner on this one.  4 elevators total – one of which is limited to floors 1-12.  No freight elevator, so moves take one elevator out during pretty much every weekday.  That leaves two elevators serving 27 floors on weekdays, which is barely passable when everything is working ok.

So when a problem takes out a single elevator (which happens frequently), Toll Brothers gets to choose between delaying the moves by not dedicating an elevator, or delaying the existing residents who have to pack into a single car to get to their floor.  So new revenue tenants vs. existing tenants locked into leases – guess who always gets the shaft?

Hey Toll Brothers – how about you take the hit for once and stop taking a second elevator out of service for moves if one is already out of service due to your poor maintenance?  The movers can wait for an elevator like everyone else, and you can eat the mover’s increased cost and loss of new resident goodwill.