Continuing the theme of incompetent management, this morning residents were greeted to an announcement over the building loudspeakers that the fire alarms were being tested – AFTER they had already gone off.  Additionally, anyone with two brain cells to rub together would know that you’re also supposed to announce when testing is completed so REAL alarms can be responded to.  At some point, one begins to wonder if anyone at Toll Brothers has a clue how to manage anything larger than a bake sale.

But hey – Halloween party tonight!  We encourage all residents to come in Morgan themed costumes.  Here are some suggestions:

• An elevator that doesn’t work
• A missing Amazon package
• Pool poop
• A false alarm firefighter
• And our personal favorite for those who can’t be there: you’re Absentee Jane!

 

PE3 was offline intermittently since this morning and PE4 has been out of service all day.  The front desk doesn’t know why the elevators are out and of course have no idea how to fix them.  The line waiting for the only working elevator that goes above the 12th floor is almost out the front door.  No notice or acknowledgement from B— or Absentee Jane.

Clearly September’s lull in breakdowns was a fluke and the elevators problems have not been solved in any meaningful way.

From:	B A (Manager)
Date:	October 23, 2018, 9:35 pm
Subject:	Fire Department Alert and Elevators Down

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Dear Valued Residents of The Morgan,

This evening at approximately 8:30 PM the fire department was called for a fire scare in the building, fortunately, everyone is safe thanks to the proactive efforts of the Jersey City Fire Department. Due to this event all elevators were down for 14 minutes. In emergency situations the fire department mandates a shut down of all elevators to assess any possible risk factors.
They are responsible for resetting the elevators when they see that there is no risk in the building.

At this time all the elevators are fully functioning. I understand that elevators being down is frustrating and inconvenient but I thank you all for allowing the fire department and management to assure the fire safety of the all residents.

If you should have any additional questions, please feel free to contact me directly at [email protected].

Thank you,
B A
Property Manager

Proactive communication from building management about what is going on – well done B—.

We received a report that PE4 is currently out of service and not operating.  Wait times for the elevators are high for a Sunday due to the outage.  Perhaps that is why they put padding on the walls of PE3 so it can be used as a “freight” elevator instead?

Update 2:40pm: Jane reports that the elevator is now fixed and is back in service.

From:	Zarmina Nazari (Leasing)
Date:	October 3, 2018, 11:51 am
Subject:	Update – Office Hours For Wednesday, October 3rd.

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Dear Residents,

The Leasing office will be closed today until 3pm. The internal meeting with be taking an additional two hours for completion. We will resume regular business hours after 3pm.
Thank you for your patience.
Best-
The Morgan Team

Maybe the team got a late start because they were waiting for the elevators?

Modest proposal:  Move the leasing office to the PH level.  Observe how sales are affected when prospective renters’ first impression of the building is the elevator wait.

Prediction: Elevator maintenance and uptime would dramatically improve.

Bonus trivia: The leasing office used to be on the 8th floor in the empty office across from the Living Room.  Makes you wonder why it was moved to ground level, where it takes up valuable retail space…

Do it Toll Brothers!

From:	Z N (Leasing)
Date:	October 2, 2018, 6:00 pm
Subject:	Office Hours for Wednesday, October 3rd.

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Dear Residents,

The Leasing office will be closed tomorrow October 3rd until 1pm for an internal meeting. We will resume regular business hours after 1pm.

Best-

The Morgan Team

Absentee Jane: I called this meeting today to welcome B— to the Morgan as the new property manager.

B—: Thanks Jane, what can you tell me about the building and residents?

Absentee Jane: Well, I’ve only been here 6 times in as many months so I can’t tell you much that you can’t learn from the website.  I heard there was something wrong with the elevators that people seemed angry about.  Otherwise things seem fine to me.

B—:  I see.  What are we doing about the elevator situation?

Absentee Jane: Well, I like to blame the vendor whenever there is a problem.  Residents seemed to get tired of that after a while so I just started telling them we would get a new vendor instead.

B—: Who was the previous vendor?

Absentee Jane: Otis.

B—: Oh, that’s odd.  They are a fairly well known elevator company.  Who is the new vendor?

Absentee Jane: Otis.

B—: …