August was a mixed bag for Morgan residents, with a few notable improvements and a few (sadly avoidable) disasters.

Kicking the month off on a positive note, our residents on the lower floors were happy that the smell was addressed by cleaning the trash chutes.

Of course, the elevators broke at least twice this month with multiple residents reporting that building management is not responding or is totally MIA.  This month also marked the start of a disturbing trend of Absentee Jane not sending out notices when the elevators were out or when maintenance is scheduled.  We are not sure if she is just busy managing her five other properties, or if she is trying to avoid documenting the multiple outages.  Either way, the honeymoon is definitely over, as more and more residents are officially fed up with 5 months of all talk and little action.

Fortunately, more Morgan residents have joined our blog and submitted problem reports to help keep management accountable and raise awareness of the building’s issues.  We even have ex-Morgan residents and ex-Toll Brothers employees reaching out to express their support.  August was a record month for blog traffic, helped along by our switch to our fancy new pleasenomorgan.com domain.

Our prediction of the building internet upgrade not going to plan sadly came to fruition, with it being out for 3 solid weeks before service was mostly restored.  Of course Absentee Jane was nowhere to be found, with residents asking about the outage being completely ignored, and no updates sent for three weeks.  “It will be up and running shortly.”  Riiiiight.

On a positive note, we suspect our “shame campaign” is working as there was a flurry of activity at the end of the month addressing some long-standing open items on our management promises scorecard.  The missing gym equipment was restored, the outdoor TV was finally replaced, and we might actually have clean windows again.  Let’s keep that momentum going, Toll Brothers.