July was a brutal month for residents at The Morgan. The elevators had the worst performance since the memorable week long failure in March as you can see in our outage log. For a building that opened in 2015, the increasing frequency of breakdowns really highlights the poor maintenance, construction quality, and equipment put into this building. The hope we had of significant improvements when Toll Brothers cleaned house and fired the old management in March has all but faded away. The official line at this time is that they are replacing Otis with another elevator maintenance company and this will magically fix everything. We remain skeptical.
There is still no full time property manager, just corporate-types who parachute in for a day or two while managing 5 other properties. Emails to management don’t get returned and they are rarely in the office. Between poomageddon and the frequent elevator failures this month, they lost much of the resident goodwill they had built up since March.
The leasing staff is still there working full time to fill their vacancies in our “luxury living” building though. I wonder if they disclose the extra 15 minute wait for the elevators when hyping the 15 minute commute to the city? Meanwhile, our building management promises scorecard remains mostly in the red.
The new concierge company is in place and seems fine so far, we haven’t received any resident reports of missing packages since the switch over. The trash chutes were cleaned last weekend, which hopefully will clear up the festering garbage smell reported by residents of the lower floors.
Residents, any other items or problems to report that we haven’t covered? Use our contact us form, and remember all submissions are kept anonymous. Have a better one and stay cool.
Please No Morgan 